Refund Policy
How Fancy Cafe video packs are refunded.
Last updated: 2026-11-04
Packs
Fancy Cafe sells one-time packs of 1, 3, or 5 videos. Each video is about 20 seconds at 720P. There is no subscription. Unused videos do not expire.
Unused packs
If you have not spent any videos from a pack, you can ask for a full refund within 7 days of the charge.
Used videos
A video already used to start a generation is not refunded in cash.
Failed generations
If a generation fails, we return that video. We do not return cash for a failed job.
How to ask
Write to support from the account email you paid with, and include the transaction ID. We confirm within 2 business days.